All of Fae Swim's products are non-refundable, so it's very important you follow our size guide or email us at firstname.lastname@example.org with any questions before you purchase to ensure you have the perfect fitting bikinis. If you find your bikini isn't fitting quite right, we are more then happy to do an exchange by issuing you a store credit to the value of your swimwear (minus original shipping charges) if the following is met:
- Unworn items must be returned within 14 days of delivery date
- Unworn items must have hygiene sticker in place and all swing tags attached
- Unworn items must be returned in original Fae Swim bag
All sale items are final, we do not accept exchanges or returns on sales or promotions
By signing up to our mailing list, you will receive discount codes and promotions from time to time, however, any orders made prior to a sale are not negotiable for a percentage of a refund once a sale commences.
Every product we send out is initially quality controlled, however, in the unlikely event of a faulty item, please contact us at email@example.com as soon as possible so we can start the exchange process. Please include your name, order number and what item(s) you are returning in the email. Fae Swim will bare the return shipping costs, so please keep your postage receipt and we will reimburse you if we deem the item to be faulty. If the package does not reach us safely, we will not be able to complete the exchange, so it is recommended to use a tracked method for safe delivery. Once your item is returned to us, has been inspected and if we deem it to be faulty, you will be given a store credit so you can repurchase from our online store.
Please note... All colour shades can slightly differ in each production run. We also shoot a lot of our photography on film, therefore lighting may have an effect on the colour(s) in the photos and the fabric colour may appear slightly different in real life.